Dealing with a problem staff member is one of the most challenging tasks for a supervisor or manager. Whether it is a board member, executive, employee or volunteer – nonprofits cannot afford to ignore problem behaviors. Doing so erodes performance of the team, undermines the mission, saps energy and can lead to physical and emotional harm. While fixing the obnoxious behavior, personality flaw, or character defect may seem straightforward, at least in theory, it can be difficult to put into actual practice. Many leaders and supervisors rely on hope that the problem person will do better, or magical thinking that he or she will choose to leave, but these methods rarely succeed. Instead, you have to step back from the situation, understand the factors involved, and create a plan for fixing the problem.
Please join Lynn Ivey for a webinar that will introduce a five-step method for dealing with challenging people and transforming relationships so that everyone is more productive and focused on what really matters. Learn strategies for addressing your most common personnel issues and stopping destructive behaviors. Understand where to start and how to create your roadmap to a better work experience for everyone.
WHAT YOU’LL LEARN
Just a sampling of what this webinar will cover:
- Five-step process that works
- A range of common personnel issues and tools to address them
- Steps to take to develop your organization’s standards – and enforce them
- Strategies to ensure you are not the team’s problem
- Tips for dealing with a difficult boss
- Methods for reducing drama in the workplace
- Key elements for creating a healthy work environment
- Common communication failures – and how to fix them
- Equipping managers and supervisors for success
- Examples and case studies
YOUR CONFERENCE LEADER
Your conference leader for “Handling Difficult Employees, Volunteers and Board Members: Five-Step Approach” is Lynn Ivey. Lynn is a consultant, trainer and speaker for nonprofits throughout the U.S. Her nonprofit experience spans more than 20 years and includes senior executive and leadership positions with healthcare, education, and family support/intervention programs. Her roles have been diverse including: administrator of one of South Carolina’s largest nonprofit hospice programs, director and coordinator of volunteer programs, personnel manager, social worker, staff trainer, clinical instructor, and preschool director. Lynn is a licensed social worker and long-term care administrator with a strong passion for building stronger communities. Because of her wealth of first-hand experience, both in senior nonprofit executive and volunteer positions, she is a sought-after speaker and has been invited to present at national, state and regional events and conferences. In addition to her professional work, she also has a wealth of volunteer experience including: women’s shelters, a theater company, U.S. Navy Family Service Center, and scouting. She has also held volunteer positions serving on the National Council of Hospice and Palliative Professionals CEO Steering Committee, South Carolina Department of Health and Environmental Control Cancer Control Advisory Committee, and the South Carolina Association of Residential Care Homes Board of Directors, to mention only a few.