1. Volunteer Metrics: Measuring Success

Volunteer Metrics: Measuring Success

Event ID: 2192542
Duration: 70 Minutes
Presenter: Lynn Ivey, nonprofit consultant
Credits: 1.2 HRCI, 1.2 SHRM

Volunteer Metrics: Measuring Success

Volunteers are a critical part of nonprofit organizations. Effective nonprofits are good at leveraging their volunteers' enthusiasm and skills to benefit their mission. But, not all organizations know how to measure the impact of these contributions. This begins with developing and implementing a set of metrics for measuring the true contribution of your volunteers. While most nonprofits know how many active volunteers they have and the number of hours they work, these basic metrics do not tell the whole story of how volunteers positively affect the mission or the clients, and if changes in how you manage your volunteers are worth considering.

Accurate and up-to-date metrics about your volunteer program demonstrate your accountability and value to your clients, your community, your stakeholders, and your funding sources. But, designing a systematic evaluation process, collecting data, and understanding the outcomes, while essential, doesn’t have to be daunting. Please join Lynn Ivey, nonprofit consultant, as she explores practical and adaptable metrics to measure the impact of your volunteers and the success of your volunteer program. Volunteer metrics are an important tool that enhances your credibility and provides key information for decision-making and strategic planning—see how to make it work for you.


Just a sampling of what this webinar will cover:

  • Definition of evaluation, impact, outcomes and accountability
  • Why you need to evaluate your volunteer program
  • Key metrics and performance indicators
  • Practical ways to collect the data you need for your metrics
  • Who needs to know the results
  • How best to communicate your success
  • Ways to leverage volunteer metrics throughout your nonprofit
  • The impact of volunteer time on your bottom line
  • How to calculate the value of volunteer time
  • Your volunteer program’s challenges and benefits
  • Metrics for evaluating volunteer performance
  • Ways to use the results to improve your program
  • Examples of evaluation tools and performance improvement processes

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