Volunteer Metrics: Practical Guidance for Measuring the Impact & Success of Your Volunteer Program

Event ID:18564

Please Select an Option
On-Demand (OD)     $299.00
Duration: 90 minutes including question and answer session.
Presenter(s): Lynn Ivey, nonprofit consultant
Price: $299.00, On-Demand includes full audio presentation, question and answer session, and presentation slides.
CE Credits: This program has been approved for 1.5 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. This program is valid for 1.5 PDCs for the SHRM-CP or SHRM-SCP.
Who Should Attend? Supervisors, CEOs, executive directors, volunteer coordinators, program managers, HR, nonprofit counsel

Volunteers are a critical part of nonprofit organizations. Effective nonprofits are good at leveraging their volunteers' enthusiasm and skills to benefit their mission. But, not all organizations know how to measure the impact of these contributions. This begins with developing and implementing a set of metrics for measuring the true contribution of your volunteers. While most nonprofits know how many active volunteers they have and the number of hours they work, these basic metrics do not tell the whole story of how volunteers positively affect the mission or the clients, and if changes in how you manage your volunteers are worth considering.

Accurate and up-to-date metrics about your volunteer program demonstrate your accountability and value to your clients, your community, your stakeholders, and your funding sources. But, designing a systematic evaluation process, collecting data, and understanding the outcomes, while essential, doesn’t have to be daunting. Please join Lynn Ivey, nonprofit consultant, as she explores practical and adaptable metrics to measure the impact of your volunteers and the success of your volunteer program. Volunteer metrics are an important tool that enhances your credibility and provides key information for decision-making and strategic planning—see how to make it work for you.


Just a sampling of what this webinar will cover:

  • Definition of evaluation, impact, outcomes and accountability
  • Why you need to evaluate your volunteer program
  • Key metrics and performance indicators
  • Practical ways to collect the data you need for your metrics
  • Who needs to know the results
  • How best to communicate your success
  • Ways to leverage volunteer metrics throughout your nonprofit
  • The impact of volunteer time on your bottom line
  • How to calculate the value of volunteer time
  • Your volunteer program’s challenges and benefits
  • Metrics for evaluating volunteer performance
  • Ways to use the results to improve your program
  • Examples of evaluation tools and performance improvement processes


Your conference leader for “Volunteer Metrics: Practical Guidance for Measuring the Impact & Success of Your Volunteer Program” is Lynn Ivey. Lynn is a consultant, trainer and speaker for nonprofits throughout the U.S. Her nonprofit experience spans more than 20 years and includes senior executive and leadership positions with healthcare, education, and family support/intervention programs. Her roles have been diverse including: administrator of one of South Carolina’s largest nonprofit hospice programs, director and coordinator of volunteer programs, personnel manager, social worker, staff trainer, clinical instructor, and preschool director. Lynn is a licensed social worker and long-term care administrator with a strong passion for building stronger communities. Because of her wealth of first-hand experience, both in senior nonprofit executive and volunteer positions, she is a sought-after speaker and has been invited to present at national, state and regional events and conferences. In addition to her professional work, she also has a wealth of volunteer experience including: women’s shelters, a theater company, U.S. Navy Family Service Center, and scouting. She has also held volunteer positions serving on the National Council of Hospice and Palliative Professionals CEO Steering Committee, South Carolina Department of Health and Environmental Control Cancer Control Advisory Committee, and the South Carolina Association of Residential Care Homes Board of Directors, to mention only a few.

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